We are here to review some of the best customer service software. Check the recommendations and try an application suitable for your support services.
High-quality customer support puts your business development plan in the best possible shape. Moreover, it keeps the client servicing function organized and minimizes the paperwork. Therefore, you and your team get more time to solve existing cases and get five-star testimonials. Let’s explore the options you can try.
Tidio is a live chat software currently used by over 3000000 website owners across the globe. It comprises a chatbot that replies to visitors automatically. In addition, this application comes with email marketing templates that are helpful for your digital marketing campaign.
The live-chat abilities of Tidio are effective and productive. It lets you communicate with your website visitors. Online users can access the chat window once they enter your site. You get all the chat notifications on your notebook, desktop, tablet, or smartphone. So, you can reply to your visitors or clients even on the move.
Tidio has chatbots to help visitors if none of your support team representatives are available. They provide basic information and also collect the contact information of the users. Hence, you can contact them later.
- Helps you to start the conversation with visitors
- Automate workflows
- Helps transform visitors into clients
- Keeps your support function organized
Price: Free trial and free version available. Paid plans start from $15.83 per month.
Try Zendesk if you want to keep your existing clients satisfied and build an excellent repo with them. It helps you to communicate with your clients via multiple channels leading to productivity and efficiency. Moreover, this application has an Agent Workspace that helps all your teammates to collaborate and provide quick responses to your clients.
Zendesk customer service software is easy to configure and use. In addition, it scales according to the growth of your business. Hence, this application is perfect for all business sizes and types.
The customer support application by Zendesk integrates with a lot of third-party tools to ensure seamless support operation. Also, it reduces miscommunications. Try this powerful, yet straightforward software if you want to make the most out of your investment and time.
- Offers exceptional client servicing
- One-stop sales CRM
- Increases productivity
- Integrates with multiple business apps
Price: Free trial available. The premium plan starts from $49 per user per month.
3. Help Scout
Growing business does not have a huge budget to purchase expensive customer service software or time to understand a complex system. Therefore, such companies need a cost-effective and easy-to-understand client servicing application that’s also convenient to set up and flexible to adapt according to the expansion. Help Scout is one of the best customer service software because it checks all these boxes.
Help Scout is developed to offer an excellent working experience to your team and clients. It has a single interface to manage live chat and emails. Hence, your clients can contact your support function at their convenience. Moreover, this application keeps all the service requests in one queue. So, you can check all of them at one location.
Help Scout allows you to create a help center, which helps all your clients to find the required solutions. Hence, it reduces the number of service requests your support team needs to handle. Apart from that, this application has the option of saving replies. It helps you to create a list of common questions and their answers. Therefore, you provide quick responses to incoming chats.
- Helps you start within a few minutes
- Increases productivity by more than 50 percent
- Scalable to support millions of clients
Price: Free trial available. The premium plan starts from $20 per user per month.
The customer service and sales teams overlap each other in the world of eCommerce. Such a situation creates endless opportunities to get loyal clients. Gorgias is crafted to maximize those chances. Let’s discuss how?
Gorgias integrates into all the major eCommerce platforms, including Shopify, Shopify Plus, Magento, and BigCommerce. You can check your performance with the help of this customer service software because it keeps track of everything, including data history, client interactions, and data from your customers. Moreover, Gorgias users can update customer data like addresses, orders, and refunds without accessing Shopify.
Apart from that, Gorgias gives you a clean interface that helps you to organize and follow up on existing cases without any hassles. In addition, it centralizes communication across all platforms including SMS, email, live chat, and social media.
- Turns your support function into a profit center
- Centralizes all your support requests in one place
- Engage your clients even if they are not on your website
- Unlocks sales via live chat, social media, and text
Price: Starts from $10 per month (for 50 tickets). Demo available
5. Fresh Desk
Freshdesk is one of the best customer service software because it has everything to manage your support function. Still, this application is available at an affordable price tag. You can check all its features for 21 days via the free trial. You do not have to enter the credit card details.
If you like the application, the price starts from $15 per user. However, you can keep the free version forever without any payment. The free version is good for up to 10 users. Hence, it’s suitable for small to medium-sized businesses. You can upgrade once you expand your business.
Freshdesk is the perfect customer service software because it streamlines your support function. Plus, this application makes team collaboration a breeze. In addition, it offers several other functions including ticketing, field service, automation, reporting, customer self-service, and multi-channel support.
- Team inbox to track incoming requests
- Agent collision detection
- Ticket assigning
- SLA management
- Ticket field suggestor
Price: Starts from $15 per month
6. Sprout Social
Social media is one of the biggest communication platforms. So, you should prefer customer service software that can promote social media communications. Hence, Sprout Social is a suitable option because of its social media engagement functions, monitoring, marketing, support, and sales functions.
Sprout helps you to analyze the current trend on social media platforms. So, you can create resonating content. You can check all its features by requesting a demo. This application also has a trial plan for better insights.
- Social media management and monitoring
- Reporting and analytics
- Customer segmentation
- Post scheduling
Price: Starts from $249 per month
Hootsuite allows you to communicate with customers on all the social media platforms and schedule content from one dashboard. It has a significant library of integrations and several helpful features to service your existing clients and gain new ones. For instance, you can integrate Zendesk with Hootsuite to create, edit and resolve social media tickets.
Hootsuite is one of the best customer service software if you have multiple social media accounts for your brand and you plan more than one post every day. It makes your business more productive and efficient. Furthermore, this application has a free trial of 30 days. So, you can check all its features without any payment.
- Social media management and monitoring
- Tracking and reporting
- Post scheduling
- Customer segmentation
Price: Free trial available for 30 days. The premium plan starts from 1915 INR per month
Live chat is the perfect way of communication if you want to talk to your clients in real-time. It allows you to understand what your customers need so that you can solve their queries within a short period. Hence, online chat software is perfect for small and medium businesses.
Olark could be a solid choice because it comes with high-class features like smart automation and management. This application meets the requirements of any team, regardless of size. Moreover, it has a straightforward price and a free trial, so that you can check all the features.
- Real-time engagement with the clients
- Applies live chat insights
- Organize customer data
- Pre-chat forms to collect customer details
- Automated messages and offers
Price: Free trial available. Premium plans start from $29 per month
9. Help Docs
A lot of businesses prefer self-service support options nowadays. It’s cost-effective and reduces the number of cases for your support team. Moreover, such a knowledge base lets your client search the solutions on their own. Hence, the resolution time is also quick.
If you are looking for a knowledge base software, then Help Docs could be a perfect choice. It has an easy-to-understand interface. So, you can set up this application without wasting a lot of time and energy. Moreover, it has a cost-effective price tag. Hence, you don’t have to worry about the budget.
- Easy to set up, gets ready within minutes
- Allows significant customization
- Intelligent search options
- Blazing fast templates
Price: Starts from $69 per month
Finding customer service software based on the requirements of your support team could be challenging. You need an application to cover the current needs and can also adapt to future developments. Moreover, it should be within your budget.
You might feel overwhelmed in the process of selecting one of the best customer service software because using an incorrect support tool is far worse than you can imagine. So, check all the recommendations, spend some time checking their features, and make an intelligent decision.